For anyone wanting to improve their communication skills and become more confident and effective
- Non assertive behaviour can create conflict, stress, depression and ill health
- Poor communication skills are ineffective and can be costly and stressful.
- Mastering assertive behaviour and effective communications skills builds confidence
- Better communication skills means better customer relationships and productivity.
- More assertive behaviour leads to a happier environment and healthier interaction.
- The key to good relationships are affective communication and negotiation skills, which in turn help to ensure that the changes we want and the changes other want match, so the relationship system can adopt and adapt.
The training package can be designed to meet the needs of participants and can include:
- Understanding different ways of behaving and its effects.
- Negotiation skills
- Assertive skills
- Dealing with conflict
- Dealing with difficult people and situations
- Dealing with difficult emotions
- Body language
- Self-confidence
- Problem solving skills
- Motivational interviewing skills
- Changing limiting patterns and beliefs
By the end of the course participants will:
- Understand different ways of behaving.
- Be aware of the basic rules of assertiveness.
- Have better strategies for dealing with conflict, difficult situations and difficult emotions.
- Have a better understanding of the role of body language in communication.
- Knowing how to improve their problem solving skills
- Have better strategies for motivating others and themselves
- Have a better understanding of how patterns and beliefs have an effect on our communication and development.
- Have developed an increased sense of confidence and self-esteem.
- Understand how they can take more responsibility for their lives without judging or blaming others.
All of the above outcomes will depend on the training package content and duration.
Packages can be tailored to suite staff and client needs.
Professor
Robert Ross
